Year in review: Key trends in critical event management – Everbridge

The past year has certainly been a transformative one for critical event management. We’ve witnessed escalating geopolitical tensions, a surge in security threats encompassing both physical and cyber domains, and growing concerns over the intensifying impacts of climate change-induced severe weather events. Simultaneously, the realm of global risk intelligence, early warning systems, and the broader scope of duty of care obligations continue to evolve.

Looking ahead, it becomes increasingly evident that comprehending the profound shifts and advancements characterizing this domain is of paramount importance. These shifts necessitate a heightened level of preparedness and proactive engagement to navigate the multifaceted challenges and opportunities on the horizon. With a focus on informed adaptability and agility, we must not only acknowledge the past but also embrace the future, forging a path forward that ensures the safety, resilience, and prosperity of all those under our duty of care.

Several key developments marked significant milestones in the integration of physical and cyber security in the past year. The United States Department of Homeland Security introduced a comprehensive cybersecurity framework, placing a strong emphasis on merging the worlds of physical and digital security. This strategic move aimed to safeguard both online and offline assets effectively. Simultaneously, within the private sector, prominent enterprises escalated their investments in AI-powered surveillance systems. These cutting-edge systems not only excelled at detecting physical breaches but also exhibited the ability to identify cyber threats, offering a holistic and all-encompassing security solution.

The year was marked by significant geopolitical tensions, open hostilities, and a strategic surprise with the Oct 7 Hamas attack on targets in Israel. A global environment with this level of dynamism underscores the critical role of risk intelligence in supporting the decision-making and sense-making of global enterprises.

Despite concerns over inflation and and economic downturn, many multinational companies continued to invest in the size and capability of their risk intelligence teams to include the leveraging of generative AI, exploitation of new sources, and adding new partners into their tech stack.

“Persistent climate change trends, with their escalating impact on severe weather events, have pushed climate change mitigation to the forefront of critical event management, underscoring the paramount importance of disaster preparedness.

In the public sector, the National Oceanic and Atmospheric Administration (NOAA) harnessed advanced climate modeling and early warning systems to issue remarkably accurate forecasts for extreme weather events. These forecasts facilitated efficient evacuation plans and substantially reduced the loss of life during hurricanes and floods.

In the corporate sphere, retail giants responded with strategic investments in resilient infrastructure and diversification of supply chains to adapt to climate change impacts. For example, a prominent retail corporation integrated climate data into its risk assessment, prompting timely relocations of distribution centers away from flood-prone areas.

Travel risk management took on new dimensions in 2023. TRM evolved to encompass broader safety and well-being concerns, emphasizing the duty of care towards all employees regardless of their work location.

Diplomatic missions took proactive steps to enhance support for expatriates and embassy personnel abroad, introducing real-time tracking systems to monitor their movements. This measure was particularly crucial in response to civil unrest or natural disasters, enabling swift responses to ensure the safety of citizens. Likewise, corporations embraced a comprehensive approach to employee well-being during travel, leveraging advanced data analytics to monitor their workforce’s health and safety. This extended not only to health guidelines amid the ongoing pandemic but also included safety precautions and the provision of psychological support.

In 2023, early warning systems, whether designed for natural disasters, cybersecurity threats, or geopolitical events, witnessed notable enhancements and expansions.

These systems became increasingly interconnected, bolstering their efficiency and adaptability to address intricate, hybrid threats. Nations took a more collaborative approach to early warning systems, forging unified responses to combat hybrid threats. For instance, a noteworthy collaborative effort involved countering a cyberattack on critical infrastructure by deploying a combination of cyber experts and security forces.

Furthermore, large enterprises harnessed the power of AI-enhanced early warning systems to anticipate and manage cyberattacks and geopolitical crises, especially those with cyber components. This proactive approach aimed to safeguard sensitive data and valuable assets.

As we step into 2024, our outlook identifies eight significant trends that will persistently influence critical event management:

Holistic approach: Organizations and governments will adopt a more holistic approach to critical event management, addressing physical, cyber, and environmental risks in an integrated manner.

AI and automation: The use of AI and automation will continue to expand, enabling more effective threat detection and response in both the physical and cyber domains. Organizations will invest in AI-driven solutions to detect and respond to risks in real-time, improving overall security postures.

Continued climate focus: Climate change mitigation and adaptation will remain central in risk assessments and resilience planning.

Ransomware resilience: Organizations will prioritize ransomware resilience by implementing robust backup and recovery strategies. The focus will shift towards data protection and ensuring business continuity in the face of ransomware attacks.

Supply chain security: With the increasing reliance on global supply chains, 2024 will see a greater emphasis on supply chain security. Organizations will conduct thorough risk assessments and audits to identify and mitigate vulnerabilities within their supply chains.

Resilience as a priority: Resilience planning will become a primary focus, with increased investments in infrastructure and strategies to mitigate the impacts of climate change and geopolitical tensions.

Regulatory compliance: Governments and regulatory bodies will introduce stricter data protection and cybersecurity regulations, emphasizing compliance and accountability. Organizations will need to adapt to these evolving legal landscapes.

Enhanced early warning systems: Early warning systems will continue to improve, leveraging cutting-edge technologies and global cooperation to provide more reliable alerts.

Eric Boger has nearly 20 years of experience in the fields of intelligence analysis, physical security, data analytics, business resiliency, and risk management for both government and private sector clients. At Everbridge, Eric is part of the risk intelligence leadership team – guiding the mission of the 24x7x365 Risk Intelligence Monitoring Center and Geographic Information Systems teams.

Prior to joining Everbridge, Eric was Vice President of Commercial Intelligence Services for PlanetRisk and VP of Global Intelligence at WorldAware (formally iJET). Early in his career, Eric was an Open Source Intelligence Analyst supporting US National Security initiatives, with the Horn of Africa being his primary area of responsibility.

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